Michael Norton on How To Buy Happiness

– Certainly something we can all use in our business and personal lives. A scientific guide to saying “no”: How to avoid temptation and distraction

– There are times when we bemoan technology for fading traditions, and other times when we celebrate it. Like this idea in Spain – Bankia takes a traditional business (banking) and launches it on a small scale by taking it mobile to various towns. Customer service intact and hard work in place.

–  Perfect for those travellers who get distracted. London’s Heathrow Airport introduces a new system to alert flight attendants to customers who may not make their flights. Another way to continue supporting customer service.

– Always wanted to support a charity, but don’t quite have the extra cash? Check out The Donation, a charitable giving site where you get to pledge a good deed instead of money.  No more excuses to do good.